Effective Date: 1/6/2025
At Yanis Services LLC (“Company,” “we,” “our,” or “us”), we strive to provide exceptional hosting services and customer satisfaction. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and any applicable exclusions. By using our services, you agree to this Refund Policy.
1. Eligibility for Refunds
Refunds are granted under specific circumstances outlined below. To determine your eligibility for a refund, please carefully review this policy.
Money-Back Guarantee
We offer a [Insert Duration, e.g., 30-Day Money-Back Guarantee] on certain hosting plans. If you are not satisfied with our services during this period, you may request a refund by following the instructions in Section 6.
Services Eligible for Refund
- Shared Hosting Plans
- VPS Hosting Plans (subject to limitations in Section 4)
- Dedicated Server Plans (with certain restrictions)
- Add-on Services or Upgrades (only if not yet utilized)
Non-Refundable Services
Certain services and fees are non-refundable, including but not limited to:
- Domain name registrations, renewals, or transfers
- SSL certificates
- Setup fees for custom configurations
- Administrative fees
- Paid support services
2. Conditions for Refunds
To qualify for a refund, the following conditions must be met:
- You must submit your refund request within the specified Money-Back Guarantee period (if applicable).
- Your account must be in good standing and not in violation of our Terms of Service.
- The services must not have been misused, abused, or used for prohibited activities.
- If requesting a partial refund, services must not be fully consumed or utilized.
3. Refunds for Cancellations
Voluntary Cancellations
If you decide to cancel your services within the Money-Back Guarantee period, a refund will be issued for the eligible services. If the cancellation occurs outside this period, refunds will not be granted for unused time or prepaid services.
Involuntary Cancellations
If we terminate your services due to a violation of our Terms of Service, no refunds will be issued.
Promotional Pricing and Discounts
If you purchased services at a promotional or discounted rate, refunds will be calculated based on the standard pricing, deducting the used portion of the service.
4. Special Cases and Limitations
Refunds for VPS and Dedicated Hosting Plans
- Partial refunds for VPS or Dedicated Server plans may be considered only if requested within the Money-Back Guarantee period and no significant usage of resources has occurred.
- Refunds for plans with custom configurations are not eligible.
Annual and Multi-Year Plans
If you cancel an annual or multi-year hosting plan within the Money-Back Guarantee period, you will receive a refund for the unused portion of the plan. After the Money-Back Guarantee period, refunds are not available for unused time.
Domain-Related Services
Domain registration, transfer, and renewal fees are non-refundable as these are third-party services. If your hosting plan includes a free domain name, the retail cost of the domain name will be deducted from your refund.
Add-ons and Software Licenses
Refunds for additional services, such as software licenses or premium add-ons, are not available once activated or delivered.
5. No Refunds for Downtime or Interruptions
While we strive to ensure continuous and reliable service, refunds will not be issued for service interruptions, downtimes, or technical issues, except where explicitly guaranteed in our Service Level Agreement (SLA).
6. Refund Request Process
To request a refund, follow these steps:
Contact Support
Submit a refund request through our support team by contacting us at [Insert Support Email Address or Support Ticket System].Provide Required Information
Include the following details in your refund request:- Account username or customer ID
- Reason for the refund request
- Details about the service or plan you wish to cancel
Verification and Processing
Our team will review your request and may require additional information for verification. Once approved, refunds will be processed within [Insert Duration, e.g., 7-14 business days].Refund Method
Refunds will be issued to the original payment method used during the transaction. If the original payment method is no longer available, alternative arrangements will be discussed.
7. Chargebacks and Disputes
We encourage you to contact us before initiating a chargeback or payment dispute. Chargebacks or disputes filed without first contacting us may result in account suspension or termination, and you may be responsible for any resulting fees.
8. Exclusions and Limitations
We reserve the right to deny refund requests in the following circumstances:
- Abuse or misuse of the refund policy, such as repeated cancellations and refunds.
- Fraudulent activity or violation of our Terms of Service.
- Requests submitted after the Money-Back Guarantee period.
9. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised Refund Policy.
10. Contact Information
If you have any questions, concerns, or refund requests, please contact us:
Yanis Services LLC
Address: 4845 Pearl East Cir Ste 118 668976, Boulder, CO 80301
Website: yanishostsolutions.com
Email: contact@yanishostsolutions.com